Technical Bulletins from AVG (AU/NZ)

NAB Login Page & AVG Toolbar

Mon, 23 Jan 2012 13:00:00 GMT

If you are experiencing issues with the AVG Search coming up instead of the NAB login page, please proceed as follows:

1. Internet Explorer

- Right-click the grey area with toolbars, but not on the toolbar itself, and uncheck the AVG Toolbar option.

2. Mozilla Firefox

- Tools menu -> Add-ons, find the AVG Security Toolbar here and click the Disable button.

Please restart the browser the and issue should be resolved.

If you have any further questions, please contact Technical Support for your product.

PC Tuneup not showing under My Apps in AVG 2012

Mon, 09 Jan 2012 13:00:00 GMT

In order to install the latest version of AVG PC Tuneup and resolve this issue, please follow these steps:

- Please click the link below:

http://www.avg.com.au/download/home-security/avg-pc-tuneup-2012/

- Click the orange 'DOWNLOAD NOW' button.

- Please save the file to the Desktop.

- When the download is completed, please double click on the newly downloaded file on your Desktop to launch its installation process

- Now, follow the prompts to finish the installation process.

If you have further questions or issues, please do not hesitate to contact us.

AVG Firewall Error - NDIS Driver Missing

Sun, 08 Jan 2012 13:00:00 GMT

If your AVG Firewall is reporting an error, please follow the steps below to manually install the AVG Network Filter driver and resolve this issue:

- Hold down the Windows key on your keyboard (between Ctrl and Alt) and press R
- In the "Run" dialog box, type "ncpa.cpl" (without the quotes) and hit Enter
- Right-click on Local Area Connection and select Properties
- Click on the Install button, and choose Services then click Add.
- Click 'Have Disk', then 'Browse'
- Browse to and select the following file:

C:\Program Files\AVG\AVG2012\Drivers or, on 64-bit windows:

C:\Program Files (x86)\AVG\AVG2012\Drivers\

- There should be a file beginning with avgfwfd. Double click on this file. (If there are two, disregard the file ending in _m).
- Click OK, then OK again, and then restart your computer, after which the AVG Firewall should be operational.

If you have any further questions or comments, please do not hesitate to contact us.

How do I activate AVG?

Sun, 08 Jan 2012 13:00:00 GMT

Please follow these steps to activate your AVG software with your current licence:

- Open the AVG User Interface (Start > All Programs > AVG)

- From the "Help" drop-down menu select "Activate" or "Reactivate"

- Enter your Licence Number in the Licence Number field and click on "Activate"

You can find your AVG Licence Number in the AVG Order Confirmation email we sent you when you purchased AVG or by using the AVG Licence Retrieval tool.

Please note that the licence is not case-sensitive. We suggest that you copy and paste the number directly from this email to AVG, as described here:

http://www.avg.com/ww-en/faq/?num=988

If you have further questions or issues, please do not hesitate to contact us.

AVG Email Scanner is not able to scan messages

Thu, 10 Nov 2011 13:00:00 GMT

If AVG Email Scanner is reporting that it is not able to scan messages because the connection is encrypted, see the steps below to resolve the issue.

Open, AVG then to go the Tools menu at the top, and select Advanced Settings

Find Email Protection on the left hand menu, expand Email Scanner, expand Servers and highlight POP3
Click Add new server

Enter the address of your mail server, press OK. If you're not sure of your mail server, please contact your Internet Service Provider.

Enter the following details:

Type of Login - change to Fixed Host and enter the mail of your mail server as in the previous step. Change the port to the right of this box from 110 to 995.
Additional Settings - change Local Port: to 5300 and Connection: to Secure to regular port
Click Apply

The AVG E-mail Scanner is now set up to communicate with your e-mail server using SSL encryption.

Now, configure your e-mail client so that it connects to the AVG E-mail Scanner instead of the actual e-mail server. The server configuration will be:

POP3
Server: 127.0.0.1
Port: 5300
Username / password: same as before (i.e. your e-mail username and password)
Encryption: NONE ( SSL disabled)

The issue should now be resolved. If you have any questions or need further assistance, please contact our Technical Support team.

Upgrading to AVG 2012 for SMB

Wed, 02 Nov 2011 13:00:00 GMT

Follow the steps below to upgrade to our latest version, AVG 2012

Download the AVG 2012 setup file

Visit www.avg.com.au/download
Under Business and Enterprise Security, click on Paid Version next to AVG Internet Security Business Edition 2012

3. To upgrade your Workstations - Click on the link to download the AVG for Workstations file for your operating system version - 32 or 64 bit

To upgrade your Servers - Click on the link to download the AVG for Server file for your operating system version - 32 or 64 bit

IMPORTANT NOTICE FOR SERVERS: If you're installing AVG on a File server click here for more information
If you're installing AVG on a Exchange server click here for more information

4. Once the download is complete, double click the file to launch the installation
5. If you see a Windows security warning, click Run

Installation Process - Licence Agreement

6. When presented with the AVG Licence Agreement, if you agree, click Accept

Activate your Licence

7. As you are upgrading from a previous AVG version, your licence number should already be entered here. If it's not, you can find it in the Licence Details email we sent you when you purchased AVG. You can also use our Licence Retrieval Tool
8. When you've entered your licence number, click Next

Select type of installation

9. Select the type of installation, we recommend Quick Install
10. Click Next

Install Progress

The installation will now proceed. The previous version of AVG will be automatically removed and AVG 2012 will be installed.

Installation Successful

11. Once the installation is complete, you will be prompted to restart your computer. We recommend that you do restart so AVG is completely active and you are protected.

Congratulations, you have successfully upgraded to AVG 2012

Restart your computer (if prompted). AVG 2012 will be active and you are now protected. Congratulations!

Please contact our Technical Support Team if you have any questions or issues.

How to Migrate from AVG Admin 9.0 or 2011 to AVG Remote Administration 2012

Wed, 12 Oct 2011 13:00:00 GMT

The migration from AVG Admin 9.0 or 2011 to AVG Remote Administration 2012 consists of several steps. This is a guide to this process, additional information about AVG 2012 can be found in the documentation, or in other FAQ topics.

Important note:
Stations that are to be upgraded to AVG 2012 will be restarted during the remote installation. Please see FAQ 12320 for more details.

You will not be able to manage stations with AVG 9.0 using AVG Remote Administration 2012. Those stations will be listed in the Network Installer in the Admin Console, ready to be upgraded to AVG 2012. See section III below.

Installation of AVG 2012 Remote Administration
1. Download the latest AVG Remote Administration 2012 installation file.
  - Please select the AVG Edition based on your licence.
  - Download the file AVG Admin 2012 for Windows.
2. Install the AVG Remote Administration 2012
  - Your current AVG Licence Number will be required during the installation.
3. After the installation, follow the AVG Admin Server Deployment Wizard.
  - When asked, perform a backup of the current database
  - Finish the deployment wizard. It will automatically convert the database.
  - The AVG Admin Server will be started after the wizard.
  - The Admin Server listens on port 4158 by default - the same port as Admin Server 2011 - this means that old AVG 2011 installations will be able to communicate with the new AVG Admin Server (AVG 2012).
Install AVG 2012 onto the stations using the AVG Network Installer Wizard
1. Run the AVG Network Installer Wizard from the Start menu (Click on Start -> (All) Programs -> AVG 2012 Remote Administration.)
2. Follow the wizard and configure the options according to your needs.
  - The default settings are sufficient in most cases and will ensure that the stations will connect to AVG Remote Administration 2012 after the installation.
  - The AVG 2012 installation file will be required in the process:
    - If you are installing AVG on workstations only, you can use the automatically downloaded installation package. In case the AVG Network Installer Wizard fails to download it automatically, please download the appropriate package from our website (the filename starts with letters avg_ipw).
    - If you also wish to install AVG on a server, please note that due to different components, it is necessary to install AVG (on the server) separately with a special installation package (the filename starts with the letters avg_msw), which is also available in the Downloads section.
3. Select the method to find the stations that are to be upgraded in the Network Scanning step.
4. When the stations are found, select the stations that you wish to install AVG 2012 on and click on Install.
5. Proceed with the installation.
Install AVG 2012 onto the AVG 9.0 stations that were previously connected to Remote Administration
1. Open AVG Admin Console from the Start menu (Click on Start -> (All) Programs -> AVG 2012 Remote Administration.)
2. In the left hand pane, select Network Installer.
3. On the right, you will see a list of stations with AVG 9.0 installed. Select the ones you want to upgrade. (You can select all of them with CTRL+A).
4. Right click selected stations and choose Install selected stations.
5. Follow the remote installation wizard (see section II. above)

If you have any questions regarding your license renewal, please contact AVG Customer Services .

Installing AVG 2012 over AVG 2011, 9.0 or 8.5

Mon, 12 Sep 2011 14:00:00 GMT

Recently we released new versions of AVG Anti-Virus and AVG Internet Security, AVG 2012. Over the coming weeks your AVG software will ask you to update to the new 2012 version. If you hold a registered licence, the update to AVG Anti-Virus 2012 from your current AVG Anti-Virus version is free.

If you can't wait for the improved performance 2012 brings, then you can use the following instructions to upgrade.

Follow the steps below to upgrade from AVG 8.5*, 9.0* or 2011 to our latest version, AVG 2012.

*If you are upgrading from AVG 8.5 or 9.0 you will be prompted to restart your computer during the setup. After the restart is complete, the 2012 setup will continue automatically.

Download the AVG 2012 setup file

Visit www.avg.com.au/download
Next to your AVG version, click on Paid Version
Click Download
Once the download is complete, double click the file to launch the installation
If you see a Windows security warning, click Run

Installation Process - Licence Agreement

When presented with the AVG Licence Agreement, if you agree, click Accept

Activate Your Licence

As you are upgrading from a previous AVG version, your licence number should already be entered here. If it's not, you can find it in the Licence Details email we sent you when you purchased AVG. You can also use our Licence Retrieval Tool
When you've entered your licence number, click Next

Select type of installation

Select the type of installation, we recommend Quick Install
Click Next

Install Progress

The installation will now proceed. The previous version of AVG will be automatically removed and AVG 2012 will be installed.

Installation Successful

Once the installation is complete, you will be prompted to restart your computer. We recommend that you do restart so AVG is completely active and you are protected.

Congratulations, you have successfully upgraded to AVG 2012

When you have restarted your computer, AVG will be active and you are now protected. Congratulations! Please contact our Technical Support Team if you have any questions or issues.

Feedback Update - Week 35 2011

Tue, 30 Aug 2011 14:00:00 GMT

As part of our continuing dialogue on Technical issues, we bring you the fixes that you inspired us to make last week.

1. Safe Search extension is not compatible with Firefox 6.0

Mozilla has released their new Firefox 6.0 browser for public. Unfortunately, the AVG Safe Search extension is not compatible with this browser version yet. We found some glitches during our internal testing and developers are working on rectifying them. A new AVG program update will be released as soon the support is fully implemented. You may also notice some other Firefox extensions are not compatible as the Firefox development cycle is quite rapid.

Please rest assured you are still protected by AVG even if you have already upgraded to Firefox 6.0. The AVG Active Surf Shield component is still checking all data and will prevent you from accessing malicious content even though search results verdict icons are not available temporarily.

2. Lenovo Access Connections

An AVG user noticed higher CPU load on his Lenovo laptop. Log file analysis determined that the C:\Users\Public\Documents\AccConnAdvanced.html is being scanned often by the Resident Shield as it is very frequently updated (several times per second). Such scanning indeed requires considerable amount of CPU processing time which results in slowing down the system. It seems that this file is used for logging network activity by the Access Connections utility.

In case you have noticed a system slowdown on your Lenovo computer, we recommend creating an exception on the above mentioned file in AVG Resident Shield configuration as follows:

- Open the AVG user interface and press F8.

- Select Resident Shield -> Excluded Items.

- Click the Add File button on the right side of the window.

- Browse through your file system to the above mentioned file and select it.

- Older versions of the Access Connections utility stored their logs on alternate locations, please check this and this AVG Free Forum posts for more information, in case the file cannot be found.

- Click OK to save all changes.

Should you need further guidance, please contact AVG technical support.

3. AVG Secure Search for images does not respect user's location

One of AVG Forum visitors noticed that when using AVG Secure Search to search for Images as indicated below, a Czech result page is displayed:

Web search results are not affected. This issue has been reported to developers for investigation. Please use alternate image search engine until the issue is rectified (e.g. the Google image search).

Please accept our apology for the inconvenience.

4. AVG Mobilation Mobile Control Panel unavailable

We have noticed a glitch within AVG Mobilation Mobile Control Panel thanks to user's report on Thursday. We have immediately fixed the problem and the Mobile control panel is fully functional again.

Should you face any challenge while using the Mobile Control Panel, please contact AVG technical support.

5. virus@avg.com was temporarily unreachable

We have reported the virus@avg.com not available when sending a message from Gmail accounts. The e-mail address was unreachable from Thursday 25^th 10 :00 AM through Friday 26^th 11:00 AM GMT. The issue has been rectified and our specialised virus analysts' e-mail address is fully available at the moment.

Please accept our apology for any inconvenience this may have caused you.

New ADRD Trojan Threat to Android Mobile Phones

Tue, 15 Feb 2011 13:00:00 GMT

Mobile security threat alert

AVG Mobile Solutions has alerted smartphone users to a potentially hazardous new Trojan targeting Android devices. The "ADRD" Trojan targets Android users and is part of a Chinese multi-platform network Xiaxia.com. AVG report that a similar threat from the same botnet is targeting other smartphone platforms such as Symbian S60.

As it infects a device, the ADRD Trojan registers itself to sensors of network activity, alarms and various other OS events. Once fully installed, the Trojan feeds back the phone's unique IMEI/IMSI number, with each infected smartphone becoming part of the botnet.

No further details are available at this stage however, users of AVG's free Android antivirus product ANTIVIRUSFree are already protected through its cloud-based detection algorithms and do not need an update to their software.

More information on the ADRD will follow, but for information on downloading AVG's free antivirus app for Android phones please visit the AVG (AU/NZ) web site.

Digging up Worms: A Darker Side to Social Networks

Thu, 10 Feb 2011 13:00:00 GMT

AVG Threat Labs gives users the ability to examine exactly what threats are lurking out there on the web. By simply entering a web site's URL, anyone can get an instant report detailing the site's threat history and therefore its trustworthiness.

If you have already used this great free tool then you'll have seen the initial site rating report i.e. "POPULAR", "VERY POPULAR", "TOP SITE" - as well as the information on the location of their server, the number of threats found and the number of compromised web pages.

Where live threats lurk

You may be surprised to learn that worms (the nasty computer kind) are finding ways to spread quickly across both Facebook, Twitter and beyond. The Facebook Worm (1403) spreads by using Facebook wall posts and status updates that harbour a link that, if clicked, will infect a user's system with spam, malware and/or a phishing attack.

Here are the signs of potential danger:

The URL is auto-shortened to hide its full length and origin and is linking to a site external to Facebook
The post uses the acronym lmao – "laughing my arse off" – but it is a generic post and not directed to you personally. This should warn you of potential danger.
The subject matter offers humour and funny images – a common "lure" for spam.
As with most things, common sense is the best tool in staying safe while social networking online.

Why is the download so small?

Thu, 22 Apr 2010 14:00:00 GMT

AVG explains how the AVG Download Manager is used to ensure you get the latest file available in the smallest package possible.

Melbourne, 23 April 2010 – AVG (AU/NZ) Pty Ltd is often asked about the size of the download files on its web site and on portals such as CNET's download.com. The reason for the small size is that it launches a small intelligent installer, the AVG Download Manager, which gives the following benefits:

Speed and Efficiency - Rather than downloading the all encompassing installation file, the AVG Download Manager allows us to provide only the components you require during the installation process. So selecting English means we only send you the files required for this language rather than you downloading all the languages that you don't need. This cuts the download size down significantly and brings you the benefit of speed and space.

Latest Protection - The second reason is a little more complex! If we deliver you the entire product installation package, then we have to create it at a point in time. The program and anti-malware files are based on a creation date and as you know we update our product several times a day to give you the best protection. Once installed the product would then require an update to bring it up to the install date protection level, causing a further step and additional time to install. Because the small installer is dynamic and customised to your configuration, you download only the latest product and anti-malware protection. Sometimes the version or build number posted on a download portal description might not reflect the product being downloaded and installed; don't be concerned by this, it just means we are ahead of the description update which may be manual. Less to download and no need to update after installation, a win-win situation!

In summary the AVG Download Manager is there to give you a better user experience, something we are always trying to improve on.

Making your USB memory stick safe!

Tue, 09 Feb 2010 13:00:00 GMT

Melbourne, 10 February 2010 - It's not uncommon for malware to be introduced to home or business PCs via the use of a memory stick.

What should you do when introducing a memory stick to your computer? You have 2 options:

1. Make checking of removable devices automatic with AVG...

Open the AVG user interface
Select "Tools" from the menu bar at the top and open "Advanced Settings"
On the left menu click on "Scans" and then "Removable Device Scan"
Enable the "Removable Device Scan"

2. Run an AVG scan manually before accessing any of the files. To do this...

Open my computer
Insert the memory stick
Right click on it
Scan with AVG

As with any file transfer activity be smart, be aware, be careful, and you can stay safe.